Customer received the wrong part

Get photos of the part the customer received and compare with the invoice for it. 

1)In case we sent a different part from the one invoiced, organize the correct part to go out at no cost.

2) In case the customer ordered the wrong part by mistake, this can be returned if new and never installed.

The shipping cost might be kept from the refund value depending on the situation. Ask to management for confirmation.

If needed ask assistance to a technician to better identify the part you might need.

  1. Collect customer details.
  2. Create/Open the ACT file
  3. Create a new History Note for the Current call
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