New Call

At the start of your call:
1)Collect customer details.
2)Create/Open the ACT file
3)Create a new History Note for the Current call

Remember: In case the person you are talking to, is not able to explain himself, understand what he get told or not physically or mentally able to do a trouble shooting, for his safety and to give him the best assistance, ask him to book the call when someone else will be available to be there to help him.
The Trouble shooting must be done with a person in front of the bidet and able to perform the required tasks.

Customer Care

New Call

Complete the start-of-call steps, check the caller can troubleshoot, then choose where to go next.

At the start of every call

1 Collect the customer's details
2 Create or open the ACT file
3 Create a new History Note for this call

Tick each step as you go. Ticks reset when the page reloads.

What does the caller need?

Getting a new product Caller wants to buy. Transfer to a salesperson. Help with existing product Start troubleshooting by brand and model. Product Knowledge Bank Look up product features, specs and manuals. Video Library Watch how-to and troubleshooting videos.