Remember:
Bidet average life spend is about 6 years. (8 for Throne). For units equal or older than that, offering a Trade In is always a good option. As per today 04/2026, repairing a bidet that old, that has been quoted for repair over 450 dollars, is often less convenient of buying a new bidet. This mainly because many other part in the bidet are probably at the end of their life too.
Remember:
Every case could need to be treated slightly differently based on the customer situation, Private Customer, Medical, Under Warranty or Out of Warranty. If needed, ask indications to your manager.