How would you like to repair?

Nozzle not spraying with the remote.
Dryer working good. Side control working good

 

Bidet and remote seams not communicating for the spray functions.

Replacing the remote might solve the issue.

You have a few options:

1) Get a RMA and send back just the Remote for an assessment. (Best option for keep using the bidet with the Side Control in the main time)

2) Get a RMA and send back Bidet and Remote for an assessment.

3) Order a new Remote and try it with the bidet at home.

 

It is not possible to identify which part is faulty. Even by replacing the suggested components, the bidet might have more damaged parts that can not be assessed at this stage. With the “order your parts” option you will lose your warranty on the bidet and on the new part that are getting replaced. The best option is to send the unit back to our repair facility. Sending Photos can help to identify the Damaged parts

Get the part and replace by yourself
Talk with a Technician
Send RMA